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Pipe dripped again following day and he came buy and repaired it again. By this time the ceramic tiles where coming up and also carpet was wrecked.



We have called and also left messages many times and also no one returns our phone calls to allow us recognize what is going on. Lots of telephone calls over 3 months and no return calls. I am 90years old as well as do not need this agravation. Preferred End Result, Contact by the business; Repair work; End up the job, We have actually spoken to the client as well as requested the repair quote from their specialist.

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They left a mess in the driveway, basement and a single person vomited ahead yard. Broke commode and it dripped in cellar after sales person stated they would certainly require to eliminate it. We spent for bathroom fixing. Chipped paint on wall surfaces, walls, broken ceramic flooring ceramic tile as well as damaged commode paper owner.

After repeated discussions and them disappointing up we told them to repair the leaking home window. Again was informed they do not do windows as well as were informed the window needs to be replaced. Preferred Outcome, Billing adjustment, We talked with the consumer on October 5th and also all issues have actually been fixed with the exception of the window.

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(The consumer indicated he/she DID NOT approve the action from business.) Safestep never ever concurred to correct trouble. I was informed to get estimate and after that they would certainly choose if the home window repair service or substitute would be covered. He (James) would certainly have to take it to his above see if it would certainly be authorized.

09/23/2021On Aug 3, 2021 I provided a $2000 down payment to acquire a walk in tub. My money never ever obtained approved and also I have been calling to get my down payment returned.

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The reimbursement click for more info was refined right into accounts payable that day. I should not have to call all the numbers I can find to get my reimbursement. It is an actual trouble to hold up another business that is supplying the exact same service to wait till I get my money back.

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When I attempted to make use of the bathtub, the circuit breaker kept stumbling. On Jan 21, 2021, I attempted to utilize the bathtub.


I informed her that someone had actually currently appeared and also was taking care check my source of it. (proceeded) Desired Outcome, I desire this bathtub out of my house, my total reimbursed, $2,500 for the updated water heating unit that, I am contacting reply to Ms. ***'s grievance. Initially, I desire to apologize for the issues she has had with her walk-in tub.

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We have called Ms - Southeastern Walk-In Tubs,. *** as well as we are mosting likely to replace her existing walk-in tub with a new walk-in bathtub of the same design and size with the very same guarantee. Once the brand-new walk-in tub is mounted and she is fully pleased with the bathtub as well as the installment, we will certainly attend to the hassle she has actually experienced throughout the period where she was unable to utilize her walk-in bathtub.

We are not able to review the attachment filed by Ms. ***. *** File Connected *** This is an extension of my previous issue that was not fixed to fulfill my satisfaction.

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Brian ******* called as well as stated he wants to get me an entirely brand-new tub. I asked him what sort why not check here of compensation I would certainly enter addition to a brand-new bathtub. Every single time I asked him, he would certainly state, we will certainly have to wait to see what prices are included with the brand-new tub.

Saturday, June 26, my brand-new bathtub was ultimately installed. After the brand-new bathtub was set up, he claimed it was out of his hands and another division would certainly be handling the financial resources.

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I needed to proceed calling him. On July 13, I had a missed call from someone from finance. I do not remember his name. We played phone tag for about a week. When I finally obtained him, he began claiming they typically pay $100 a month but since it had actually been six months, he would certainly provide me $200 a month.

He said, well I might have obtained you a booster. He claimed he would offer me an extra $1,000 off because of the water heater.

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